SpineThera Pillow
The SpineThera Pillow combines heat, vibration, and traction therapy: just 15 minutes a day eases stiffness, neck pain, neck hump, and tension headaches from forward head posture.
Overview
We offer free standard shipping on all orders. Our shipping services are designed to ensure timely and efficient delivery of your purchases.
Order Processing Time
Orders are typically processed within 24 hours after receipt. Please note that processing times exclude weekends and holidays.
Shipping Options and Delivery Times
Standard Shipping: Delivery times range from 5 to 12 business days for all orders.
Neck Pain Causes. SpineThera Target All.
Most neck pain has three root causes: poor circulation, muscle tension, and joint compression. SpineThera targets all three simultaneously.
Three mechanisms. One device. 15-30 minutes a day.
At SpineLabs, we pride ourselves on quality and safety. Every device is clinically inspired, tested and built to give you professional-grade relief at home — no prescriptions, no clinic appointments.
Instead of $300+ a month on chiropractor appointments, SpineThera Pillow cost one-time. Same deep cervical relief. No booking. No wating.
Each device targets a specific mechanism — far-infrared heat for deep tissue penetration (4–6cm), percussive therapy for myofascial release, TENS/EMS for pain signal interruption, or acupressure for endorphin release. Same technology used by physiotherapists, designed for daily home use.
Most customers notice relief within the first 1–3 sessions. Chronic pain won't disappear overnight — consistent daily use of 10–20 minutes produces compounding results over time.
Yes. SpineLabs devices are built for daily home use. Start on the lowest setting and increase as tolerated. Avoid use if you have a pacemaker, are pregnant, or have open skin conditions at the application area. When in doubt, check with your GP first.
Overview
We offer free standard shipping on all orders. Our shipping services are designed to ensure timely and efficient delivery of your purchases.
Order Processing Time
Orders are typically processed within 24 hours after receipt. Please note that processing times exclude weekends and holidays.
Shipping Options and Delivery Times
Standard Shipping: Delivery times range from 5 to 12 business days for all orders.
RIGHT OF WITHDRAWAL (COOLING-OFF PERIOD) - SpineLabs
You have the right to withdraw from your purchase by contacting us within 90 days from the day you receive your order. If you want to withdraw your purchase after 90 days you received your order, we cannot guarantee a 100% refund of your purchase.
How to Exercise Your Right of Withdrawal:
To exercise your right of withdrawal, you must inform us of your decision by an unequivocal statement. You can do this by:
Contact our customer service team at mail@getSpineLabs.com with your order number, your intention to withdraw, and the reason why you want to withdraw. Our customer service will provide and assist you on how our terms for 90-Day Money Back Guarantee works.
RETURNS POLICY
All returns must be approved before shipping. Unauthorized returns or items sent to the wrong address cannot be processed and may result in loss of your product and ineligibility for refund.
What Qualifies for a Return
We accept returns for:
Defective Items – Manufacturing or mechanical defects must be reported within 14 days of delivery. Items reported outside this timeframe are handled under warranty, not returns.
Damaged on Arrival (DOA) – Any damage upon delivery must be reported within 48 hours of receiving the item.
Not Working as Intended – If the product does not function as described, you may request assistance or evaluation to determine eligibility for a refund or replacement.
Return Approval Process
To request a return, please follow these steps:
Contact Us: Reach out to our customer service team at mail@getSpineLabs.com within 30 days from the date of purchase.
Provide Information: Please provide your order number, the item(s) you want to return, and the reason for the return.
Wait for Authorization: Wait for our customer service team to authorize the return and provide you with further instructions, including the correct return address.
Returns sent without approval will not be processed.
Condition of Returned Items
To qualify for a refund, returned items must:
Return Shipping Fees
Customers are responsible for return shipping fees unless the return is due to our error (defective item, wrong item sent, or damage during initial shipment).
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.
You may consider a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your return shipment.
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