RIGHT OF WITHDRAWAL (COOLING-OFF PERIOD) - SpineLabs
You have the right to withdraw from your purchase by contacting us within 30 days from the day you receive your order. If you want to withdraw your purchase after 30 days you received your order, we cannot guarantee a 100% refund of your purchase.
How to Exercise Your Right of Withdrawal:
To exercise your right of withdrawal, you must inform us of your decision by an unequivocal statement. You can do this by:
Contact our customer service team at mail@getSpineLabs.com with your order number, your intention to withdraw, and the reason why you want to withdraw. Our customer service will provide and assist you on how our terms for 30-Day Money Back Guarantee works.
RETURNS POLICY
All returns must be approved before shipping. Unauthorized returns or items sent to the wrong address cannot be processed and may result in loss of your product and ineligibility for refund.
What Qualifies for a Return
We accept returns for:
Defective Items – Manufacturing or mechanical defects must be reported within 14 days of delivery. Items reported outside this timeframe are handled under warranty, not returns.
Damaged on Arrival (DOA) – Any damage upon delivery must be reported within 48 hours of receiving the item.
Not Working as Intended – If the product does not function as described, you may request assistance or evaluation to determine eligibility for a refund or replacement.
Return Approval Process
To request a return, please follow these steps:
Contact Us: Reach out to our customer service team at mail@getSpineLabs.com within 30 days from the date of purchase.
Provide Information: Please provide your order number, the item(s) you want to return, and the reason for the return.
Wait for Authorization: Wait for our customer service team to authorize the return and provide you with further instructions, including the correct return address.
Returns sent without approval will not be processed.
Condition of Returned Items
To qualify for a refund, returned items must:
Be complete and include all accessories, manuals, and original packaging components
Be returned in original packaging (box included)
Be in good working condition (unless defective or DOA)
Return Shipping Fees
Customers are responsible for return shipping fees unless the return is due to our error (defective item, wrong item sent, or damage during initial shipment).
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.
You may consider a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your return shipment.
